FAQ

Here you’ll find answers to the most common questions. Please contact us if you still have questions after reading the FAQs.

Posting and Commenting

How do I insert a photo in a post?

Adding a photo is easy. First, create a new post and type your message. Next, place your cursor where you would like the photo to appear. Look for the set of icons between the title bar and the text box. Click on the icon for photos, and follow the prompts. 

How do I insert a video in a post?

Adding a video is very similar to adding a photo. First, create a new post and type your message. Next, place your cursor where you would like the photo to appear. Look for the set of icons between the title bar and the text box. Click on the icon for videos, and follow the prompts.

How do I create a blog post?

At this time, only Charter Chiquita Moms, special guests, and community managers can create blog posts.

How do I create a new discussion topic in Engage?

Please submit your topic suggestions through the Guide section of the community.

How do I reply to a post?

To reply to a blog post or forum question, look for the “Add Comment” box beneath the post or question. Add your comment and hit reply.

How do I delete a reply?

Your site administrator can delete a post for you. If you posted something by mistake, or find a post that you think should be removed, please contact the support team.

Who should I contact if I have an idea for the Chiquita Moms community?

Please submit any ideas you have through the Guide section of the community.

Profile information

How do I edit my profile page?

Click on “My Profile” in the links at the bottom of any page or on your name in the upper right corner of a page. To change the information in your profile, deleting the existing information, enter new info, and clicking “Save.”

How do I change my email address?

Click on “My Profile” in the links at the bottom of any page or on your name in the upper right corner of the page. Delete the current email listed, enter your new email address and click “Save.”

Can other moms see all of the information in my profile?

Most of the information in your profile will be visible to other moms, except your address. If you would rather not share certain information, leave that area blank in your profile.

How do you use the information I provide when I register?

The information you provide is used only for communication about the community and to help you connect with other moms. Your information will not be shared or sold. Please see our Privacy Policy for details.

How do I remove photos of my family?

Go to “My Gallery.” (To get there, click on “My Profile” in the links at the bottom of any page or on your name in the upper right corner of the page.) Choose the photo you want to remove. Look for the “Delete image” link and click it.

How do I change my avatar (profile photo)?

Go to your profile page, click the “Change My Avatar” link, and follow the prompts.

I want to stop getting emails. How do I do that?

Go to “My Profile.” Look for the email options, and de-select the option to receive emails. Please note that Chiquita Moms will still send you important emails to notify you of changes to things like the Privacy Policy or security updates, but will not send you regular communications.

Chiquita Moms Levels of Achievement

What are the names I see next to everyone’s screen names?

Those are the names of the levels that each mom holds within the community. These levels are based on the length of time you’ve been a Chiquita Mom and the types of activities you’ve participated in. Lending your voice to conversations and helping to guide the community will ensure that your level changes over time.

Levels in the community include:

Fresh Face:  All new Chiquita Moms are on this level. They are exploring the community and just starting to participate.

Social Butterfly: Moms who are starting to contribute, and who have been involved in the community for a little while move to this level.

Natural Enthusiast: Moms who have become active around the entire community move to this level.

Mover and Shaker: These moms are some of the most prominent contributors throughout the community, and have spent quite a bit of time shaping discussions and encouraging other moms.

Chiquita Moms Insider: This is the top level you can achieve in the Chiquita Moms community. These moms have been part of the community for a long time, are prominent contributors, and have proven their dedication to being a Chiquita Mom and to shaping the community.

What is the significance of these levels?

These levels signify how much time you’ve spent listening and talking with other moms, sharing recipes, ideas, and photos, and becoming a dedicated Chiquita Mom. You’ll receive a unique reward for earning a new level, starting with the rank of Social Butterfly. We don’t want to spoil the surprise, so you’ll just have to wait and see what’s in store!

How do I become a Chiquita Moms Insider?

Chiquita Moms Insiders epitomize what it takes to be a Chiquita Mom. They are down-to-earth superheroes for their families, and they are dedicated to leaving a trail of positivity in their wake. By spending time chatting with and encouraging other moms, by helping this community to thrive, and by demonstrating your commitment to community values, you can become a Chiquita Moms Insider.

How do I become a Charter Chiquita Mom?

Charter Chiquita Moms have been involved with Chiquita programs even before the community began, and have demonstrated their commitment to being Chiquita Moms. New Charter Chiquita Moms will be chosen from time to time from among those who have reached the “Chiquita Moms Insider” rank.

Reporting Problems

How do I report inappropriate content?

Next to each post is a link to report inappropriate content. You can click that link or click on the “Contact Us” link at the bottom of every page.

Joining Chiquita Moms

How do I invite friends to join the community?

Click on the “Spread the Word” link wherever you see it. You can create your own message or use the one provided. Or, simply tell friends and family that you think would be a good fit for the community.

Do I get credit for friends who join the community?

Not at this time, but if you think that we should—or have ideas for how to spread the word about Chiquita Moms—please share your thoughts in the Guide section.